We aim to provide you with full satisfaction in regards to your experience with our website and services. If you are unsatisfied with your order, you can arrange a return and refund. Please notify us via email or phone of your intent to return within 14 days of receipt of your purchase(s). Returns received outside of this window or without notification may be rejected by our team.
To arrange a return, please:
- Notify our team of your intent to return and clearly state the reason for your return.
Phone: +44 2476 553 533
- Complete the returns paperwork provided and include this in the return package.
- Organise a return using a carrier of your choice.
All returns must be paid for by the customer. We strongly recommend that you notify our team of any shipment tracking details and insure the return shipment as we are unable to accept responsibility for any loss or damage incurred during transit to Coventry Artspace. Please address the return to the following address:
Floor 4, Eaton House
The following conditions must be met for the return to be accepted and the refund processed:
- Item(s) must be unused.
- Item(s) must be returned in the original condition received. Any product packaging provided is considered part of the product and must be returned to receive a refund.
- Items that have been returned without the product packaging will not be accepted.
- Item(s) must be returned in the original postage packaging they were sent to ensure that products are received undamaged.
If the conditions as detailed above are not met for any returned items we shall notify you by e-mail. In such a case, you may have the option to have the products returned to you at your expense. If you refuse to accept the return delivery, we reserve the right to retain the products and the amount paid for the original order.
At this time, we are unable to process exchanges directly and recommend customers arrange a return and refund for their original purchase and re-purchase replacement items directly on the site.
We endeavour to assess and accept refunds within 5 business days of their arrival to Coventry Artspace. Once your return has been accepted, you will receive an email confirmation of the refund being processed.
Please note that payment may take up to 10 business days to be received and that we are only able to process refunds to the original card of purchase.
If you have selected international delivery, your refund will be processed minus any original delivery and shipping charges selected at the time of purchase. For non-EU customers, duty and tax payments will not be refunded. We recommend customers contact their local authorities for any further information regarding these payments.